About Nowness

You can book your stay directly through our website by clicking on the “Book Now” button, or you can contact our reservations team at +525618738646 or frontdesknowness@gmail.com. We also accept bookings through major travel platforms.

We offer two types of cancellation policies to suit your needs:

• Flexible - 5 Days (General): You can cancel free of charge until 5 days before arrival. If you cancel within 5 days of arrival or fail to show up, you’ll be charged the total price of the reservation.
• Non-Refundable: The total price of the reservation will be charged if you cancel at any time. Non-refundable bookings come with additional discounts.

Yes, we require prepayment of the full amount before arrival. This is facilitated securely to ensure a smooth check-in process.

Check-in is from 4:00 PM to 11:30 PM, and check-out is from 12:00 AM to 10:00 AM. We offer flexible check-in and check-out times upon request, subject to availability.

Early check-in and late check-out may be possible depending on availability. Please contact our front desk in advance to arrange this service. And they might incurr in additional charges.

Each apartment features:

• Fully Equipped Kitchen: Microwave, stove, oven, refrigerator, freezer, coffee maker, sink with hot and cold water, cookware, glasses, silverware, and utensils.
• Living Area: Comfortable sofa bed, dining table, kitchen bar, smart TV, and open-concept design.
• Bedrooms: Premium bedding with pillows, linens, sheets, spacious closets, nightstands with drawers, and blackout drapery.
• Bathrooms: Showers, vanity sinks, mirrors, toilets, towels, and complimentary toiletries.
• High-Speed Wi-Fi: Reliable internet access throughout the property.

Yes, housekeeping services are available to keep your apartment clean and comfortable. Additional cleaning services can be arranged upon request for an extra charge.

Yes, we are a pet-friendly property. Pets are welcome for an additional fee. Please inform us in advance if you plan to bring a pet.

Yes, we offer secure parking facilities. One complimentary parking spot is provided per apartment. Additional parking spaces are available for an extra fee, subject to availability.

Yes, our front desk is staffed and available to assist you with check-in, check-out, and any inquiries during your stay.

Guests have access to:

• Rooftop Terrace: Furnished patio with stunning city views, professional BBQ grill, and hammock swings.
• Courtyard Patio: Cozy space for relaxation and socializing.
• Laundry Facilities: Modern washers and dryers for your convenience.

Yes, children of all ages are welcome at Nowness Apartment Hotel.

Children 3 years and under stay for USD 5.00 per person, per night when using an available crib. Cribs are available upon request. We do not provide extra beds beyond the existing bedding arrangements in the apartments.

We accept major credit cards and facilitate prepayment of the full amount before arrival for your convenience.

A cleaning fee of USD 12 per night is charged and not included in the reservation price. This fee covers housekeeping services during your stay.

Yes, a credit card hold is required at check-in as a security deposit. This is fully refundable upon satisfactory check-out, provided there are no damages or outstanding charges.

Smoking is not permitted anywhere on the premises to ensure a comfortable environment for all guests.

No parties or events are allowed without prior permission from management. Unauthorized events may result in additional charges or termination of your stay.

Quiet hours are from 11:00 PM to 8:00 AM. We ask all guests to respect these hours to ensure a peaceful stay for everyone.

A fee will be charged for lost keys. Please contact the front desk immediately if you misplace your key.

We are committed to sustainable practices, including:

• Energy Efficiency: Use of energy-efficient appliances and LED lighting throughout the property.
Waste Reduction: Recycling programs and reduction of single-use plastics.
• Water Conservation: Implementation of water-saving fixtures and towel reuse programs.
• Local Support: Partnering with local businesses and artists to support the community.

Yes, high-speed Wi-Fi is available throughout the property at no additional cost.

Absolutely. Our Wi-Fi is suitable for remote work, video conferencing, and streaming services.

We are approximately [X miles/kilometers] from [Airport Name]. Transportation options include:

• Taxi or Ride-Sharing Services: Easily accessible from the airport terminals.
• Public Transportation: Metro and bus services are available; please contact us for detailed directions.
• Airport Transfers: We can arrange private airport transfers upon request for an additional fee.

Yes, we are conveniently located near metro stations and bus stops, making it easy to explore Mexico City.

Your safety is our priority. We have implemented:

• Enhanced Cleaning Protocols: Frequent sanitation of high-touch areas and use of EPA-approved cleaning products.
• Contactless Services: Options for contactless check-in and check-out.
• Health Guidelines: Staff trained in health and safety protocols, and hand sanitizers available throughout the property.

We strive to accommodate special requests. Please inform us in advance, and we’ll do our best to meet your needs.

Yes, we have apartments and facilities designed to be accessible. Please contact us to ensure we can accommodate your specific requirements.

We ask that all guests:

• Maintain Cleanliness: Keep the apartment tidy and use the garbage disposal system carefully.
• Respect Property: Guests agree to pay for any damages incurred during their stay.
• Follow House Rules: Adhere to policies regarding noise, smoking, and unauthorized guests.
• Have Fun Responsibly: Enjoy your stay while being considerate of other guests and our property.

Yes, we offer weekly and monthly discounts. Please contact our reservations team for more information.

Yes, we have shared laundry facilities equipped with modern appliances for your convenience.

Airport transfers can be arranged upon request for an additional fee. Please provide your flight details in advance.

We’re here to assist you 24/7.

• Phone: +525618738646
• Email: frontdesknowness@gmail.com
• Address: C. Querétaro 172